termos e condições

Accepting the below Terms and Conditions You confirm to accept the the terms of use of this webiste. 

  1. Introduction to Terms and Conditions
  2. Registration
  3. Use of the Site
  4. Rates
  5. Bookings
  6. Groups
  7. Invoicing and Payments
  8. Insurances
  9. Vouchers
  10. Booking Cancellations
  11. Booking Amendments
  12. No-show
  13. Refunds
  14. Force Majeure
  15. Liability
  16. Suspension and Termination
  17. Claims
  18. Governing Law
  19. Changes to Terms and Conditions
  1. Introduction to Terms and Conditions

    1. The website www.madeinitaly.travel ("Site") is opend to travel consumers ("Clients") only and is owned by Adalte srl and operated by Equipage srl (hereinafter “MERCHANT”), with italian travel license N. 462119, fiscal ID 02129310997, headoffice in Via Granello 66r, int 21, 16121 Genoa, warranty travel Insurance of Allianz Global Assistance N. 192137.
    2. The site offers travel services and other products related to tourism, provided by local agents using the Site and wholesalers connected by API, named hereafter "Suppliers". 
    3. The use of this website is conditional upon your acceptance and compliance with the Terms and Conditions and any other notices available on the Site. By using the Site, you agree to be bound by the following Terms and Conditions, which must be read prior to booking, either via the Site, an API link and/or traditional manual booking methods.
    4. The Client shall not, without the prior written permission of MERCHANT, assign, transfer or deal in any other manner with these Terms and Conditions or any of its rights and obligations under or arising out of these Terms and Conditions or purport to do any of the same.
    5. The Company shall not, without the prior written permission of MERCHANT, subcontract or delegate in an many or any of its obligations under these Terms and Conditions to any third party or agent.
    6. MERCHANT  reserves the right to change or update these terms and conditions without prior notice. This will not affect existing bookings unless stated (for example changes to Government Taxes or similar). The latest version will always be available on the Site and making bookings you are accepting the latest version available.
    7. These Terms and Conditions are drafted in the English language. If these Terms and Conditions are translated into any other language, the English language text shall prevail.
  2. Registration

    1. The Client warrants that the personal data and information provided during the registration process is correct, complete and accurate and undertakes to promptly notify MERCHANT of any change in personal data. 
    2. The Client is responsible of the codes used for accessing the Site and undertakes full responsibility for all activities and financial implications that may result from the use of these codes.
  3. Use of the Site

    1. Client can book any travel services available in the search engines.
    2. At the confirmation, Client is asked to pay or guarantee the reservation to the Suppliers involved, which has a tour operator license and assume full responsabilty for the confirmed services.
    3. The agreement signed by the Supplier entitles MERCHANT to act as Supplier, without adding any fee, assuming full responsibility and collecting any amount due by Client, when booking includes services provided by Suppliers temporary not able to collect online the Client's payment.
    4. The Site can be used for making legitimate reservations and shall not be used for any other purposes, including without limitation, to make any speculative, false or fraudulent reservations, or any reservation in anticipation of demand or any test booking or block of space. MERCHANT will legally defend his rights against those who make false booking or made ​​reservations to damage the Site or MERCHANT.
    5. It is forbidden to use any robot, spider, other automatic device or manual process for monitoring or copying the Site or any contents or information contained therein, unless MERCHANT provided prior written consent. Any unauthorised use or copying of site content, or use of site content which breaches these Terms (or their spirit) may violate trade mark, copyright and other proprietary rights, and have civil and criminal consequences.
    6. Client will not through any means interfere or attempt to interfere with the proper functioning of the Site. Client agrees not provide to MERCHANT and/or to this Site: (i) any viruses, worms, time bombs, and/or other computer programming routines that are intended to damage, detrimentally interfere with, intercept or expropriate any system, data or information; and (ii) any content that may create liability for MERCHANT or cause MERCHANT to lose (in whole or in part) the services of Suppliers.
  4. Rates

    1. Prices are in EURO and, if not differently indicated, are always included of taxes. Exception must be done for the local tax to be paid at checkin, which may also be not communicated by Suppliers.
    2. When completing the booking process, rates are confirmed by Supplier to Client. Suppliers reserve the right to change the price of confirmed items in case of matters outside Supplier’s control, such us changes on applicable taxes, fair periods, fuel surcharge or other causes.
    3. During booking procedure sometimes Suppliers provide information or additional terms and conditions, such supplements payable locally or local tax.
  5. Bookings

    1. Client shall make Booking and booking Requests through the Site search engines and/or through the Support centre, which allows to make a New request; and/or through the tools eventually indicated in the Site.
    2. Each Booking Request made by the Company will be treated as an offer by the Client to enter into an Agreement with the Suppliers providing a quotation. Such offer will be deemed to have been accepted by the Supplier when MERCHANT has transmitted to the Client the booking confirmation.
    3. It is the Client’s responsibility to read any special information and additional Terms and Conditions accompanying any service listing, Booking Request or Booking Confirmation or information otherwise brought to the Client’s attention by MERCHANT or the Supplier. The Client must read carefully any notes on the site and in the documents received via email and it is Client's responsibility to inform all travellers about those information and obligations.
    4. Booking services reported as ON REQUEST Client acknowledges to send a confirmation to the Supplier.
    5. All requests manually reported by the Client or the Consumer during confirmation process must be considered on request and, if no extra is charged, cannot be consider as part of the services purchased.
    6. In some cases with some Suppliers, selecting a double or twin room during the booking process is equivalent to book a room by sending a remark about the number of beds required. MERCHANT and the Suppliers are unable to determine in advance if the type of room (double/twnin) is confirmed or not by Supplier so invites all Clients to always consider such selections as on request remarks.
    7. Reservations can be completed only if including at least one passenger over the age of 18 years.
    8. Confirming a service the Client authorizes the transfer of personal data of all travellers to Suppliers. For more information please read the MERCHANT Privacy Policy.
    9. Client must provide accurate information of all passengers travelling. MERCHANT and Suppliers have no responsibility over any inconvenient it may happen, if the Client fails to provide any information required by the Supplier or provide any inaccurate information.
  6. Groups

    1. Over 9 passengers, for any group a wedding or an incentive request Client is asked to contact us through the Support centre, which allows to make a New Group request or through the tools eventually indicated in the Site.
  7. Invoicing and Payments

    1. Supplier issue the Invoice for the services provided and Client can download it anytime in the Site, inside the Orders section of a Booking, where all statements of the Suppliers involved are listed.
    2. Payment terms valid for Clients are always indicated inside the shopping cart and inside the Orders generated creating or amending a Booking. A full pre-payment is required for all bookings.
    3. All invoices and or any amounts due under these Terms and Conditions are due and payable by the Client in cleared funds and in full without any discount, deduction or withholding other than as required by law. The Client shall not be entitled to assert any credit, set-off or counterclaim against Supplier in order to justify withholding payment of any such amount in whole or in part.
    4. If payment is not received by Suppliers on or before the due date and in accordance with these Terms and Conditions Supplier reserves the right to
      • cancelling overdue bookings;
      • cancelling existing Bookings not paid yet;
      • charging all costs (legal or otherwise) and expenses incurred by Supplier for collecting overdue amount.
    5. Only Payment by credit card (Visa, Mastercard) are accepted. The Site redirects the Client to the secure server of Supplier's web financial partner in order to always offer the most advanced security.
  8. Insurance

    1. If not differently indicated in the Site services do not include any insurance.
    2. MERCHANT and Suppliers strongly suggest to make an insurance before starting the trip. The Client is invited to ask for a quotation in the Site or eventually to purchase one through other providers.
  9. Vouchers

    1. the site issues a Voucher for each service booked Some services are not accessible without Vouchers and this information must be reported to all travelers, eventually carring these documents.
    2. Voucher are released by email only after the Client has made ​​or guaranteed payment. Client can also print your travel documents by opening the voucher in the Site.
    3. In some cases the voucher sent automatically by the Site may have to be replaced with a voucher directly provided by the Supplier. In such cases Supplier will get in touch with the Client to explain how the procedure of delivery of final travel documents will be managed.
  10. Booking Cancellations

    1. Cancellations are accepted only if made ​​through the Site.
    2. The penalty charges applicable in case of cancellation, always indicated inside each Booking, are directly provided by the Suppliers.
    3. When a Booking or a service inside a booking is cancelled a confirmation is sent by email. The Client must inform MERCHANT or the Supplier if no confirmation is received, as failure to do so will result in Supplier charging the Client for any occurred penalty.
    4. In case of cancellations made by the Supplier, except if those cancellations are under the responsibility of the Client as described in these terms and conditions, to the Client must be proposed: a full refund of the amount paid; or, if available, an alternative service of equivalent or higher category; or a service of lower category with a refund for covering the price difference.
  11. Booking Amendments

    1. The amendments are possible and can be requested using the Support centre, which allows to make an Amendment request or through the tools eventually indicated in the Site.
    2. Suppliers manage any amendment request coming by the Site quoting the change if the modification is allowed for the service. When the amendment does not involve charges for the Client or if a quote is accepted by the Client, the service and the amount are adjusted accordingly by the Supplier.
    3. Hotel amendment policies mostly force to release the confirmed rate and quote a new rate for services. In addition, for certain amendments Suppliers may be forced to apply penalties, which must be communicated with the quotation of the amendment.
    4. In some cases it is easier and faster for the Client to quote services through the Site booking engines, then rebook and cancel the previously booked services. MERCHANT encourages this procedure only when changes are important (as affecting the total number of nights or the type of room) or otherwise must be done (as when name change are not allowed or fees for amendment may be applied). In all other cases, MERCHANT recommended and invites Clients to use the amendment tools of the site.
  12. No-Show

    1. The conditions applied for no-shows (no-show) are indicated in the Booking. If not indicated the higher penalty for cancellation reported in the booking must be used in case of no-show.
    2. If the Consumer makes a no-show for an error which has been caused by Client, as per example a booking with the wrong check-in date, Supplier can charge penalties for no-show and invoice any possible additional cost, as per example a new accommodation for the Consumer.
  13. Refunds

    1. Except in cases of specific agreements between Supplier and Client, all refunds are always made to Client by the Supplier within 2 working days.
    2. If Supplier incurred in Bank charges for receiving payment by the Client, these will be charged to the Client in case of refunds. Normally no charges are applied for credit card payments, which are cancelled within 7 days from payment.
    3. If the Client directly amends or cancels a service with a final provider, as an accomodation property, and a refund is due, Supplier will perform the refund to Client if Client produce a written proof or if Supplier receive a direct communication by his partner.
    4. In case a refund is due to the Client and the Supplier does not operate it on time, MERCHANT  must be immediately warned that it can take action to demand repayment or possibly taking disciplinary action against the Supplier.
  14. Force Majeure

    1. MERCHANT and Suppliers shall not be in breach of these Terms and Conditions, nor liable to the Client due to Supplier’s failure, delay or inability to fulfil any Booking or performance of any obligation under these Terms and Conditions by reason of, including but not limited to, any fire, earthquake, flood, substantial snowstorm, epidemic, explosion, strikes, riot, civil disturbance, war, any failure or delay of any transportation, power or communications system, non-performance by suppliers or subcontractors or any similar events which are beyond the control of MERCHANT and the Suppliers. 
  15. Liability

    1. The Client assumes all responsibility and all risks associated with the use of this site. MERCHANT disclaims any liability for any direct or indirect loss resulting from the use of the information contained in this site, except in case of death or personal injury resulting from his act or omission.
    2. The Client agrees and acknowledges that MERCHANT acts only as an intermediary in making arrangements for the sale of travel services. As such, the Client agrees and acknowledges that MERCHANT is not liable for personal injury, illness, property damage or other loss of expense of any nature whatsoever arising directly or indirectly out of any actions of hotels, transportation company or other company or person providing or rendering services reserved through the Site.
    3. The Client agrees and acknowledges that it is Client's responsibility to read all information available inside the Rules for Travellers, which may be related to the execution of the services purchased.
    4. All travel information related to booked services (including, without limitation, logos, pictures, materials, text, maps, conditions and prices) and displayed on the Site are directly provided by Suppliers. Client agrees and acknowledges that MERCHANT is not liable for any wrong or inaccurate information managed by the Supplier in the Site or in any travel document sent to the Client or the Consumer (example: an image of a hotel room, with a wrong title or an hotel wrongly positioned on the map)
    5. If the Client highlights information provided inside Site or travel documents, which may be inaccurate, the liability of MERCHANT is limited to a timely action to require the amendment of such data to the Supplier providing the data and eventually to disable the service in the Site.
    6. In case of characteristics or features that the Client considers essential for a reserved service, MERCHANT is never responsible for the information provided by Suppliers unless MERCHANT itself gives a written confirmation of the characteristics of the service to the Client through the support centre of the Site and has act as Supplier fo the booking.
    7. MERCHANT has no control over the quality of products, including accommodations. Client understands that in any event the quality of such products may be compromised by local conditions. As a result, the Client agrees to release MERCHANT from all claims and causes of action arising from any damages, loss of enjoyment, inconvenience, or injuries related to the quality of such products.
    8. During the execution of a services MERCHANT and Supplier must provide all the necessary assistance to the travelers and always allow the continuation of the journey, except in any case the latter is responsible for any inconvenience occurred.
    9. Travelers must be provided with all valid identity documents, visas and health certificates that may be required by the government or the Supplier. Client acknowledges that MERCHANT invite all travelers to visit official authority website for getting the needed information, disclaiming any liability.
    10. The Client agrees and acknowledges that MERCHANT is not responsible for any inaccurate or wrong traveler's personal data provided in the Site. The Client will pay and will be liable for any charges or fees resulting from any inaccurate information being provided to MERCHANT by the Client or the Client’s Sub-Agents or by Consumers. MERCHANT shall not be liable for and shall be indemnified by the Client in respect of any loss (direct, indirect or consequential) or third party claims (including any cancellation fees) suffered as a result of any incorrect or incomplete details supplied in any Booking made by the Client or on behalf of the Client by MERCHANT.
    11. The content of this site is subject to change at any time and without notice.
    12. MERCHANT’s maximum liability to the Client for all claims (including negligence) arising under each Booking is limited to one-hundred per cent (100%) of the charges due to be paid by the Client in respect of the Booking.  Such limitation shall not apply to Supplier’s liability for death or injury caused by its negligence.
  16. Suspension and Termination

    1. Client may request MERCHANT to terminate his account any time by the support Centre of the Site. Client agrees and acknowledges that termination of membership does terminate all direct or indirect contracts in act between parties such as all pending payment for future booking which must be paid.
    2. MERCHANT reserves the right to suspend or terminate the account of the Client if Client breaches any of the articles contained in these Terms and Conditions or fails to pay any sum due under Agreement with a Supplier;
  17. Claims

    1. Any claim can be accepted by MERCHANT and the Supplier only if previously communicated by travellers to the assistance numbers indicated in the voucher, at the first beginning of the issue.
    2. In case a dispute during the stay has not been resolved by Supplier, Client has 30 days after the last service date for opening a ticket inside the Site support Centre. .
    3. The acceptance of a claim does not suspend other payments due by the Client, unless otherwise specified by MERCHANT.
    4. The Supplier is committed with MERCHANT to provide the most competivive rates in the Site, however MERCHANT does not accept any dispute in relation to discounts or to promotion performed by Supplier in any other website for the same services booked by Client in the Site.
  18. Governing Law

    1. If there is any dispute during the execution of this agreement, all parties shall take all reasonable steps and provide each other all necessary information in order to resolve the dispute in the shortest time possible.
    2. These terms and conditions are governed by Italian law.
    3. Client agrees that any disputes will be dealt with in the court chosen by the Supplier, if not differently required by law.
  19. Changes to Terms and Conditions

    1. MERCHANT reserves the right to change or update these Terms and Conditions from time to time without prior notice to Client. The current version of the Terms and Conditions will be displayed within the Site from the date on which any changes come into effect. Continued use of the Site following any changes to the Terms and Conditions shall constitute your acceptance of such changes.

The Italian law punishes crimes related to prostitution and child pornography, even if they are committed abroad.